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Payment and Refund Rules

Edition of 16 September 2026

What you buy

SonoForm is an online service that prepares ultrasound examination reports from dictated speech. You pay for the processing of audio recordings: speech recognition, parsing of values into the report fields and production of Word and PDF documents. No physical goods are sold or shipped.

Price

The price is published on the site in US dollars per minute of dictation. The cost of processing one recording equals its length rounded up to 30 seconds multiplied by the per-minute price; the minimum charge is one minute. Repeated parsing of the text within the limit and rebuilding of documents are free. Repeated recognition of the same recording at the user's request is charged as new processing.

Free minutes are granted on registration to try the service, and bonus minutes may be added to top-up packages. They are not money, are not refundable and are not paid out.

Balance

The balance is kept in US dollars. A top-up is credited in the amount paid; processing is charged at the per-minute price in effect at the time of processing. Every top-up and charge is listed in the Balance section of the account.

How to pay

Sign in to the account with your e-mail address; no card is needed to register.
In the Balance section choose a package or enter an amount from the published minimum: there are no plans or subscriptions.
Pay on the secure page of the payment platform lava.top with a bank card or PayPal. Card details are not transferred to the service. The payment appears on your card statement as lava.top.

The amount is credited to the balance after the payment is confirmed, usually within a minute. A confirmation e-mail is sent to the address of the account.

Refunds

Withdrawal. The unused balance is refunded at the user's request at any time without giving reasons. The unrefunded remainder of each payment is refunded in US dollars; the cost of processing already performed, free minutes and bonus minutes are not refundable.
Defective service. If processing failed through the fault of the service, nothing is charged: the reserved amount is returned to the balance automatically. If processing was performed with defects (for example, the document was not produced), the user may request free re-processing or a refund of its cost.
Wrong charge. Write to support@getsonoform.com with the date and the record; we will look into it within 3 business days, and a wrong charge is returned to the balance.

A refund request is sent from the e-mail address of the account to support@getsonoform.com. The refund is made within 10 calendar days from receipt of the request to the payment method used for the top-up. The time for the funds to reach your account depends on the bank and payment platform and may take up to 30 days.

Claims and disputes

Claims about payments are sent to support@getsonoform.com; the response period is 10 calendar days. The parties will try to settle any dispute by negotiation.

Leaving the service

You may stop using the service at any time: delete the records in the account and request a refund of the balance. The account is deleted on request to support@getsonoform.com in the manner described in the Privacy Policy.

Developer of the service: Aleksandr Novikov. Contact details are provided on the Contacts page.

The current edition of these Rules is published at getsonoform.com/en/legal/payment.